Refund policy

Last updated on: 30th December 2025

Thank you for shopping with us. We take great care in packing and delivering our ceramic and handcrafted products. However, if you receive a damaged or incorrect item, please review our return and refund policy below.

1. Eligibility for Returns

Due to the fragile nature of ceramic products, returns are accepted only under the following conditions:

The product is damaged during transit

You received a wrong or incorrect item

The product has a manufacturing defect

To be eligible for a return:

The issue must be reported within 48 hours of delivery

Product must be unused and in original packaging

Unboxing video is mandatory for return or refund approval

2. Items Not Eligible for Return

We do not accept returns or refunds for:

Change of mind or personal preference

Minor color, texture, or design variations (handcrafted uniqueness)

Damage caused after delivery

Products without an unboxing video

Clearance or discounted items (unless damaged)

3. Unboxing Video Requirement

For all ceramic products:

A clear, continuous unboxing video from sealed package to product is compulsory

The video must clearly show the damage or issue

Claims without an unboxing video will not be accepted

4. Return Process

To initiate a return:

Email us at: mridadecor@gmail.com

Mention Order ID

Attach:

Unboxing video

Clear photos of the damaged/incorrect product

Our team will review your request within 2–3 business days.

5. Refund Policy

Once your return request is approved:

Refunds will be processed within 2–3 business days

Refund will be credited to the original payment method

Shipping charges (if any) are non-refundable, except in cases of damaged or incorrect items

6. Replacement Policy

If eligible, we may offer:

A free replacement, subject to stock availability

A full refund, if replacement is not available

The final decision will be made after verification.

7. Cancellation Policy

Orders can be canceled within 12 hours of placing the order

Once shipped, orders cannot be canceled

8. International Orders (If Applicable)

We are not responsible for customs delays or duties

Returns for international orders are not accepted, unless the product is damaged

9. Contact Information

For any questions regarding returns or refunds, contact us at:

📧 Email address: mridadecor@gmail.com

📞 WhatsApp number :

+91 9267922608